Return & Refund Policy

1. Introduction

This Return and Refund Policy explains how solenivario and its website solenivario.com manage cancellations, rescheduling, and refund requests for planning and documentation services in Canada. The website does not sell physical goods; therefore, this policy applies only to service-related activities. All arrangements are confirmed in writing before any work begins to ensure clarity and consistent record-keeping.

2. Scope of the policy

This policy applies to all inquiries, confirmed bookings, and written agreements made through solenivario.com or via direct communication. It defines procedures for schedule changes, cancellations, and the digital delivery of finalized documentation. The purpose is to maintain fairness, transparency, and consistency across all interactions.

3. Service confirmation

Work starts only once a written outline or proposal has been reviewed and confirmed by both parties. The confirmation includes scope, milestones, and preferred communication methods. Scheduling and deliverables are documented for administrative accuracy. No preparation is initiated without mutual agreement.

4. Cancellations before work begins

If a client wishes to cancel a confirmed service before work begins, a written request may be submitted via email or phone. When no preparation has been undertaken, no charges apply. If preliminary work has started, a reasonable administrative fee may be charged to cover time spent. All decisions and adjustments are documented in writing.

5. Changes and rescheduling

Clients may request adjustments to the project scope, content, or schedule at any point before completion. A revised outline will confirm updated milestones or dates. Rescheduling depends on mutual agreement and availability. Any applicable fees are communicated clearly and recorded for reference.

6. Work in progress and completed work

If work is already in progress, charges may apply for completed portions or allocated hours. For services that have reached completion or delivery, refunds are generally not available. However, if clarification or format revisions are required within the initial scope, solenivario will review and apply necessary adjustments. Any new work beyond the original agreement is treated as a separate engagement.

7. Digital delivery

All completed documentation is delivered electronically unless otherwise arranged. Files are provided in standard formats that support secure access and storage. In case of a technical issue, a corrected version will be issued promptly. Delivery details, including version notes, are recorded for accountability.

8. Refund processing

Where applicable, refunds are processed using the same payment method as the original transaction or another agreed method. Processing time depends on internal administrative review. Refund confirmations are provided in writing to maintain transparency. All correspondence related to refund cases is archived for internal reference.

9. Contact information

For questions or general inquiries regarding this Return and Refund Policy, please contact solenivario using the information below:

Email: info@solenivario.com
Address: 1701 Woodward Dr, Ottawa, ON K2C 0R4, Canada
Phone: +1 613-656-8600

Messages are reviewed during regular Canadian business hours, and written acknowledgment is provided when appropriate.